What our Customers say...


Serv-Pro Team Luzzi was extremely helpful and responsive. Spoke to sales and offered options to fit my immediate needs and offered to meet the next morning. They then had a friendly crew with 2 vans show up a couple hours later (same day) and helped quickly mitigate the water issue. Would recommend Team Luzzi to all friends , family and neighbors. Very positive experience and thankful for their services during this extremely busy time !

Chris was awesome, very professional and was at my house less then an hour from the call! This is the most water our house has gotten and I was lost on where to start and he was very helpful guiding me in the process. When his team came to cleanup they were efficient and professional. Highly recommend Chris and his team!

What an outstanding experience! From start to finish, the service provided by the entire team was nothing short of exceptional. They were not only quick and efficient but also incredibly friendly and understanding, which made a huge difference in our stressful situation. A special shoutout to Chris Nardone for his remarkable leadership and empathy. He went above and beyond to ensure our flooded basement was handled with the utmost care and professionalism. His team worked tirelessly, showing great skill and dedication. Their attention to detail and commitment to quality was evident in every aspect of their work. This company is a true gem in Westerly, and I wholeheartedly recommend them to anyone in need of their services. Trust me, you won’t be disappointed!

When my neighbor had a small fire from the space heater that smoked out the house, I told her to call SERVPRO. I remember how you helped me out several years ago. I always refer your great company.

When my kitchen caught fire by a grease pan it destroyed my kitchen and the smell was horrible. SERVPRO worked their magic and I could hardly tell there was a fire like the one I had in my house.

The property we manage had a sprinkler leak in the lobby and your team did show up as promised—within the hour! It is great to work with such a professional outfit as yours. Thank you so much.

The waiting room in our small clinic got soaked from the flooding. I appreciate how you showed up on time and got rid of the messy water and sprayed a disinfectant. Only closed one day, great for our patients.

The Nor’ Easter came, threw and dumped water like a broken shower head into my basement. Thank you so much for the fast and reliable service. And the pricing was very fair.

Perfect company to deal with. We have been so happy so far! Thank you Aldo, Ron, Ray, Julie & Frank.
Customer service was the best. Thank you also for the wonderful cookie muffins (and the recipe!)

Ray and Corey were tremendous during our time of need! Thanks!

Ray was great!

Appreciate Aldo's updates and his candor.

I will definitely refer you to a friend. You jumped on my problem immediately and resolved it.

Good work!

I would refer SERVPRO to a friend.

Everything right on schedule and very happy so far. Very impressed with crew arrived right on time and worked tirelessly

Would you refer us to a friend?: Yes
: Absolutely, I have already recommended you to my friends.
The work that you did at my house was fantastic. From the moment Ray showed up and assured me everything would be fine, to Steve coming with your wonderful equipment that dried everything up. Steve and Greg moving everything in the basement, I could never have done all this on my own. And Elias, worked so hard all day making my furniture and basement look and smell great. Thank you all, Rosa and Julie as well, so kind every time we spoke on the phone.
Thank you... hopefully I never have to call again, but, should I ever need the help, you will be on my list of those I know do the best job.
Thank you again and Happy Holidays.

SERVPRO has done a great job cleaning everything up for us!! We are planning to Open by 4:30 today!

"In regards to Frank G. and the fantastic job he did along with the people at SERVPRO that took care of my mother and the mess they had to clean up at (address withheld for privacy) in Newport. In regards to Frank I think this young guy has a great future in front of him because he so professional and polite not to mention his worth ethic and the sincere empathy he has for the customer."

We arrived home from a much-needed vacation (as you well know, the last 2 years have been very problematic for us) to receive you extremely kind gift of the SERVPRO mugs with the most delicious cookie cups inside. You were the biggest support all through our flood and home repair and then to send us a thank you-well, you're a great company and a class act.

Our basement was an embarrassing mess and the SERVPRO staff was outstanding! We are thankful!

Steven was "The Best Guy in The World", terrific, professional, right on point,can't find words enough to describe how great the whole crew was.

Your prompt service was appreciated. We called you and you sent men over immediately to take care of the flooded basement. The work was completed in a timely manner and at a very fair price! I will be sure to recommend SERVPRO to any of my clients who have water or fire damage! -Insurance Agent

Whenever a client calls with a claim whether it is fire or water, the first thing we think of is SERVPRO of Washington County. The experienced staff is able to handle our clients’ needs and get things done in a timely manner. In the event that something goes wrong, Dion and his staff is always a call away to address any issue. It is reassuring to know that our clients’ are being serviced with SERVPRO. That helps us as the agent to look favorable from the clients’ perspective.

From my first phone call to Julie, to your operations manager Aldo Caracciolo and the crew, I have nothing but high praise for their responsive and friendly conduct. The crew did the clean up and left the place clean and free of debris everyday as they worked. Thank you again for your patience as the insurance processed our claim and for a job well done!

Wonderful to work with and very happy with all the work, thank you!

Randy accommodated my every need. I would recommend SERVPRO of Washington County anytime!

My husband and I want to thank you so much for the extraordinary kindness and competence of the SERVPRO team that worked on our house when we had a plumbing flood.I called Julie at your SERVPRO location, the speed with which you responded was amazing.

Great job once again guys! Thank you!

Dear Dion, I had to deal with a flooded basement recently at my home in Barrington. I just wanted to say how incredibly good a job Ray and his crew did for me. From the moment I called (admittedly a little hysterical) till the last time Ray and emailed about forwarding me photographs for the insurance claim, the team were fantastic! professional and speedy.

You and your crew were prompt, polite and professional and arrived when promised, equipped to deal with my disaster. They were courteous and careful with the belongings and surroundings of a multi-million dollar property.  I was impressed and I'm not one to impress easily. The team worked tirelessly with my tight schedule and the basement is now ready to be restored.  Thank you, Please don't hesitate to use me as reference.

Came out quickly, service was great. The lead person was smart and nice.

Great Job!